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Customer Support

Standard Support

Open Text's Standard Software Maintenance program applies to all Open Text products and includes software updates, customer support and access to the Knowledge Center.

This program includes the following services:

• Software Updates: Access to all latest product upgrades, maintenance releases, patches and documentation.
• Standard Support Services: Support services during standard regional working hours by telephone, e-mail, fax or on-line via the Knowledge Center.
• Knowledge Center: Powered by Livelink, the Knowledge Center (KC) provides a shared knowledge base for subscribers to the Software Maintenance Program.

As Open Text's support portal, the Knowledge Center (KC) provides Open Text Support Program customers with convenient access to software upgrades, a support knowledge base, discussions, product information and an on-line mechanism to post and review trouble tickets.